Location is wonderful, which was the only good thing about our stay.
The room was not clean enough, there was too much dust on the sink and small shelves and even the bed was not clean enough when we entered the room.
I don't know if their cleaning service is outsourced or not, we believed we are framed by the cleaner, they come after we checked out and poured the coffee on the bed for charging more money on my card. I been charged for replacement of the bed cover on the next day we checked out without be noticed any details, even no tax invoice was sent to my email. I needed to call and argued with the hotel, finally I got my money back but it really annoyed and frustrated me. I had a really bad experience with this stay, we didn't even get an apology. we won’t be back anymore.
The room needs an award please , one of the most amazing interior and simple thing like water hotness hand level cleverly design u could adjust it at high precision. 100% Smart Control on a tablet and one full body length resting chair in room and a sofa like seat at shoe changing area . I will never stay anywhere else in Sydney ever again
Ericwyc
獨自出遊
高級特大床房
入住於2025年09月
4.7
很棒
評價於:2025年09月28日
the service is excellent, the room very modern, but the pool seems dirty not quite clean often.
Location is wonderful, which was the only good thing about our stay.
The room was not clean enough, there was too much dust on the sink and small shelves and even the bed was not clean enough when we entered the room.
I don't know if their cleaning service is outsourced or not, we believed we are framed by the cleaner, they come after we checked out and poured the coffee on the bed for charging more money on my card. I been charged for replacement of the bed cover on the next day we checked out without be noticed any details, even no tax invoice was sent to my email. I needed to call and argued with the hotel, finally I got my money back but it really annoyed and frustrated me. I had a really bad experience with this stay, we didn't even get an apology. we won’t be back anymore.
The room needs an award please , one of the most amazing interior and simple thing like water hotness hand level cleverly design u could adjust it at high precision. 100% Smart Control on a tablet and one full body length resting chair in room and a sofa like seat at shoe changing area . I will never stay anywhere else in Sydney ever again
Ericwyc
獨自出遊 高級特大床房
入住於2025年09月
4.7
很棒
評價於:2025年09月28日
the service is excellent, the room very modern, but the pool seems dirty not quite clean often.
M447784****
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